Returns & Refunds

Thank you for choosing Garner Naturals.
We value your trust and strive to provide premium-quality supplements and a smooth shopping experience.
Please review our return and refund policy carefully before placing an order.

Eligibility for Returns

We accept returns of unopened and unused supplements within 30 days of delivery.
To qualify for a refund, the product must be sealed, unused, and in its original packaging with all safety seals intact.
For health and safety reasons, we cannot accept returns of opened, used, or partially consumed products.

How to Request a Return

Email us at support@garner-naturals.com with your order number, product name, and reason for return.

Once approved, we’ll send you detailed instructions and the return shipping address. Ship the product back in secure packaging to prevent damage during transit.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the return is due to our error.
If you received the wrong item, a defective product, or a damaged order, Garner Naturals will cover the return shipping cost or send a replacement at no extra charge.
For all other returns (such as a change of mind or ordering error), shipping costs are non-refundable.

Refunds

Refunds are processed within 7 business days after the returned item has been received and inspected.
Refunds are issued to the original payment method used during checkout.
Original shipping fees are non-refundable.
If your order qualified for free shipping and your return reduces the order below the free shipping threshold, standard shipping costs will be deducted from your refund.

Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 5 days of delivery.
Include your order number and clear photos of the product and packaging.
We will offer a replacement or full refund at no cost to you.

Non-Returnable Items

For safety and regulatory reasons, the following items cannot be returned:

-Opened or used supplements

-Products missing their original seal or packaging

-Items beyond the 30-day return windowClearance or final-sale items

Questions & Support

If you have any concerns about your order or need help with a return, contact us at support@garner-naturals.com.
We’ll be happy to assist you within 1 business day.

Note from Garner Naturals

We stand behind the quality of our supplements and want you to feel confident in your purchase.
Our policy is designed to protect your health while ensuring fairness and transparency.